ICT is a constant process of change that needs to run in parallel with the business requirements it supports. In InTouch's Vision, ICT will result in a collaborative workspace where ICT-Tools are used to work together optimally with an optimal datamanagement. This philosophy also known as Enterprise 2.0, centralizes the user, so the user or rather the business is guiding.
Approach
The combination of constant change and centralizing the user results is an approach that is very different from the conventional, project based IT-Approach, where every project will make a solution for a single purpose. However, the purpose often changes before completion of the project. The approach of InTouch anticipates the purpose could change quickly and adapts to the possible changes. InTouch chooses to deliver modular tools instead of a completely customized solution.
Communication
As ICT is a constant process of change, the internal and external communications are one of the key elements to succes. There should be a form of consensus within the organization to take information technology into a new direction. That is why InTouch puts much emphasis on communication in cooperation. This means communication between the different layers of IT, between business and IT, between locations and between countries.
